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Hours and Rates

Clock hands - about us hours and rates page

Hours of Service​

  • Monday: 9 a.m. – 9 p.m.

  • Tuesday: 10 a.m. – 9 p.m.

  • Wednesday: 9 a.m. – 9 p.m.

  • Thursday: 9 a.m. – 9 p.m.

  • Friday: 9 a.m. – 8 p.m.

  • Saturday: 9 a.m. – 1 p.m.

  • Sunday: Closed

 

Counselling Rates​

Counselling Sessions range from $175-$185 per 50 minute session depending on therapist's qualifications and experience.

Couples Sessions are typically 80 mins in length (depending on therapist) and cost per session 1.5x individual rate for additional time.

Other Services:

  • Documentation (Simple 1 Page Letter) - $40 / letter
  • Client file transfer / Prep - $60 (additional fee >50 pages)
  • Other services not indicated would be charged per therapist clinical rate per 1/4 hr. 

Are you a student at University of Waterloo or Laurier? See our section on student mental health benefits

Direct Billing & Insurance

Trillium Counselling offers direct billing to most major insurance providers, including Manulife, Sun Life, Canada Life, Green Shield, Blue Cross, NIHB, Telus Eclaims etc. Where your plan allows, we can bill your insurer directly so you only pay any remaining balance at the time of your session — reducing the need to pay upfront and submit claims yourself.

Coverage for psychotherapy and counselling varies by plan, so we recommend confirming your specific benefits before your first appointment — including your annual coverage amount, whether services from a Registered Psychotherapist (RP) or Registered Social Worker (RSW) are eligible, and whether direct billing is permitted under your plan. Most extended health care plans provide coverage for psychotherapist or social worker.  Alternatively if direct billing is not available, we will bill to your card on file and provide detailed receipts you can submit to your insurer for reimbursement (if applicable).

Not sure what your plan covers? Contact us and we'll be glad to help you understand your options before you book.

Cancellation Policy

Therapists are self employed professionals, paid per session.  Thus for a cancellation without adequate notice to fill the appointment with another client, they may lose a sizeable portion of their income that day.  Our cancellation policy requires at least 48 hours notice for cancelling appointments. If appointments are not cancelled in this timeline then the full amount is charged.

Due to the nature of the recurring appointment schedule, if multiple consecutive appointment cancellations occur, a discussion may be had with your therapist to be put on the cancellation list for future appointments instead of a recurring time slot.

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